A UAE bank paused an account opening: the owner’s profile rebuilt in 14 weeks
The bank’s compliance team asked for an explanation of 2019 publications and a match in a commercial database. There were no English-language search results about the client at all.
IMG 0121:9The situation
IMG 024:3The client applied to open a corporate account with a UAE bank. Three weeks later the bank asked for clarification, citing “adverse mentions” and a match in a commercial database.
The client had checked himself on Yandex and saw nothing wrong. The bank, however, was looking at Google in English, where the picture was different.
What the audit found
- A court records aggregator in Google’s top 3 for the transliterated name, with no outcome of the case
- A forum thread about a 2019 dispute with a partner, long since settled
- Not a single English-language source on the client’s current business
- A namesake with a similar date of birth in a commercial database
IMG 033:2IMG 043:2What we did
IMG 053:4- Week 1
Audit and risk map
Captured RU/EN search results and AI answers, checked the databases. Found 4 sources of risk.
- Weeks 2–3
File for the bank
Prepared an explanation of the dispute with settlement documents, and confirmation that the database record referred to another person.
- Weeks 2–8
English-language profile
An English biography site, business network profiles and a company listing in international directories.
- Weeks 4–10
Publications
Four articles in trade media on logistics and the UAE market.
- Weeks 3–12
Database
A request to the database provider with documents showing the two people were not the same.
- Week 14
Resubmission
The client resubmitted the application together with the prepared file.
The result
IMG 0616:9IMG 0716:9If your situation looks similar
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What we did not do
- We did not remove the forum thread: the dispute happened, and hiding it would have looked worse than explaining it
- We did not promise the bank “clean” search results. We gave it documents and context
Services used
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